Refund policy

Thank you for choosing Professor's Glassware for your purchase. We strive to ensure your complete satisfaction with every product you purchase from us. If for any reason you are not entirely satisfied with your purchase, we're here to help with our 14-day return policy.

Eligibility Criteria:

  1. Timing:
    • Returns must be initiated within 14 days of the delivery date.
  2. Condition:
    • The item must be unused, undamaged, and in its original packaging with all tags attached. If the product has been used, even just once, we cannot accept the return.*
  3. Proof of Purchase:
    • A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

Items Not Eligible for Return:

  • Personalized items.
  • Items marked as final sale.
  • Membership Items.
  • Mystery Box Items.

Return Process:

  1. Contact Us:

    • To initiate a return, please contact our customer service team within the 14-day window.

  2. Return Authorization:

    • Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed.

  3. Packaging:

    • Carefully package the item(s) you wish to return, ensuring they are securely packed to prevent damage during transit.

  4. Return Shipping:

    • You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

  5. Inspection:

    • Upon receiving your returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned above.

  6. Refund/Exchange:

    • If the return is approved, we will process a refund to your original method of payment within 5 business days. Alternatively, you may opt for an exchange or store credit.

Important Notes:

  • Refunds may take several business days to appear on your statement, depending on your financial institution.
  • We reserve the right to refuse returns that do not meet the eligibility criteria outlined in this policy.
  • In case of any discrepancies or concerns, please reach out to our customer service team for assistance.

By making a purchase with us, you agree to abide by the terms of this return policy.

*If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.

For any further questions or assistance regarding returns, please don't hesitate to contact our customer service team.

Professor's Glassware 

Info@ProfessorsGlassware.com